Privacy Policy
This policy explains how Mavo Toys collects, uses, and protects information submitted through our website and business inquiries.
Last updated:
Section 01
Introduction & Scope
Mavo Toys ("we," "us," or "our") is a custom plush toy OEM/ODM manufacturer based in Guangzhou, China. We operate the website at mavotoys.com (the "Site") to serve international B2B buyers, including brands, importers, IP licensors, gift companies, and e-commerce sellers.
This Privacy Policy explains what personal and business information we collect when you visit our Site or submit an inquiry, how we use that information, and the rights you have regarding your data. It applies to all visitors, prospective customers, and existing business partners who interact with our website or contact us through any digital channel.
By using our Site or submitting any form, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please do not use our Site or submit your information.
Applicable Regions
This policy is designed to be consistent with data protection principles applicable in the European Union (GDPR), the United Kingdom (UK GDPR), Australia (Privacy Act 1988), and other jurisdictions where our B2B customers are located. We are committed to handling your data responsibly regardless of your location.
Section 02
Information We Collect
We collect two categories of information: information you actively provide to us, and information collected automatically when you browse our Site.
Information You Provide Directly
- Contact details: Your name, job title, company name, business email address, phone number, and country.
- Project details: Product type, quantity requirements, target market, compliance needs, delivery timelines, and budget range.
- Design files and artwork: Images, vector files, reference photos, or character artwork uploaded through our inquiry forms for sampling purposes.
- Communications: Messages, questions, or feedback you send via email or contact forms.
Information Collected Automatically
- Usage data: Pages visited, time spent on pages, referral sources, and navigation paths within our Site.
- Technical data: IP address, browser type, device type, operating system, and screen resolution.
- Cookie data: Session identifiers and analytics preferences stored in your browser. See Section 5 for details.
Section 03
How We Use Your Information
We use the information we collect solely for legitimate business purposes related to our OEM/ODM manufacturing services. Specifically, we use your data to:
Respond to Inquiries
Evaluate your project requirements and provide accurate quotations, sampling proposals, and manufacturing timelines.
Manage Sampling
Use your artwork and design files to develop prototypes, coordinate revisions, and manage the sample approval process.
Ensure Compliance
Understand your target market and applicable safety standards (CE, EN71, ASTM) to guide production and testing requirements.
Improve Our Services
Analyze aggregated, anonymized website usage data to improve our content, user experience, and service offerings.
Business Communications
Send order updates, production progress reports, and relevant follow-up communications related to your active project. We do not send unsolicited marketing emails without your explicit consent.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not use your data for automated profiling or decision-making that produces legal effects.
Section 04
Inquiry Forms & File Uploads
Our "Request a Quote" and project inquiry forms are the primary means by which prospective customers share project requirements with us. These forms may collect contact details, project specifications, and optional file uploads such as design artwork, character references, or packaging briefs.
How We Handle Uploaded Files
- Uploaded artwork, logos, character designs, and reference images are used exclusively for the purpose of evaluating and fulfilling your specific manufacturing inquiry.
- Design files are shared only with internal production and sampling teams directly involved in your project. They are never shared with other clients or third parties without your explicit written consent.
- We respect intellectual property rights. Uploaded files remain the property of the submitting party. We do not claim ownership over any designs, characters, or artwork you share with us.
- If your inquiry does not proceed to a project, uploaded files and associated data will be deleted or securely archived within 12 months of your last communication with us.
- We can sign a Non-Disclosure Agreement (NDA) upon request before you share sensitive design materials. Please contact us to arrange this prior to form submission.
Form submissions are transmitted over encrypted HTTPS connections. We do not store payment information through our website forms.
Section 05
Cookies, Analytics & Third-Party Services
Our Site uses cookies and similar tracking technologies to understand how visitors interact with our content and to improve the overall experience. Cookies are small text files stored in your browser.
Types of Cookies We Use
| Cookie Type | Purpose | Required |
|---|---|---|
| Essential | Enable core site functionality such as form submissions and session management. | Always On |
| Analytics | Collect anonymized data on page views, traffic sources, and user behavior to improve our Site. | Optional |
| Advertising | Support Google Ads conversion tracking to measure the effectiveness of paid campaigns. | Optional |
Third-Party Services
We may use the following third-party tools, each governed by their own privacy policies:
- Google Analytics: Anonymized website traffic analysis. IP anonymization is enabled. Data is processed under Google's Privacy Policy.
- Google Ads: Conversion tracking for paid advertising campaigns. No personally identifiable information is shared with Google for advertising purposes.
- LinkedIn Insight Tag: May be used to measure the effectiveness of LinkedIn campaigns and understand professional audience behavior on our Site.
- Email Service Provider: We use a third-party email platform to manage business correspondence. Inquiry data submitted via forms may be processed through this platform.
Managing Your Cookie Preferences
You can control or disable non-essential cookies through your browser settings or our cookie consent banner (where displayed). Note that disabling certain cookies may affect the functionality of our Site. For instructions on managing cookies in your browser, visit your browser's help documentation.
Section 06
Information Storage & Security
We take the security of your business information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure.
SSL Encryption
All data transmitted via our Site is encrypted using TLS/SSL protocols.
Access Control
Access to inquiry data is restricted to authorized team members on a need-to-know basis.
Retention Limits
Data is retained only as long as necessary for business or legal purposes.
Data Retention Periods
- Inactive inquiries: Contact details and project information from inquiries that did not proceed to an order are retained for up to 12 months, then deleted or anonymized.
- Active customer records: Data related to completed or ongoing orders is retained for up to 5 years to support reorders, warranty claims, and legal compliance requirements.
- Website analytics: Anonymized usage data may be retained for up to 26 months in line with Google Analytics default settings.
While we implement industry-standard security measures, no method of data transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected parties in accordance with applicable legal requirements.
Section 07
Your Rights & How to Contact Us
Depending on your location, you may have the following rights regarding your personal data. We are committed to honoring these rights in accordance with applicable data protection laws, including the GDPR, UK GDPR, and Australian Privacy Act.
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Restriction
Request that we limit how we process your data in certain circumstances.
Right to Data Portability
Request your data in a structured, machine-readable format where applicable.
Right to Object
Object to the processing of your data for direct marketing or legitimate interest purposes.
Exercise Your Rights
To submit a data request, ask a privacy-related question, or request an NDA before sharing design files, please contact our privacy team directly. We will respond within 30 days.
If you are located in the EU or UK and are not satisfied with our response, you have the right to lodge a complaint with your local supervisory authority (e.g., the ICO in the UK, or your national Data Protection Authority in the EU).
Section 08
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our business practices, the services we offer, applicable laws, or regulatory requirements. When we make material changes, we will update the "Last updated" date at the top of this page.
For significant changes that materially affect how we handle your data, we may also notify active business contacts by email. We encourage you to review this page periodically to stay informed about how we protect your information.
Continued use of our Site or submission of an inquiry after a policy update constitutes your acknowledgment of the revised policy. If you have concerns about any changes, please contact us at privacy@mavotoys.com.
Version History
Current version: 1.0 -- Effective date: . This is the initial published version of the Mavo Toys Privacy Policy.
Questions About This Policy?
We're Here to Help
If you have any questions about how Mavo Toys handles your data, or if you'd like to request an NDA before sharing design files, our team is ready to assist.